FAQs

 

Is the studio open to in-person classes?

YES we are!

Will you still have livestream options?

Yes! All of our classes will have a livestream option. When booking, please pay special attention that you book into the “Virtual” class option in order to attend the livestream class.

How does livestream work?

Simple! Book into a class of your choice, and you’ll receive a confirmation email. The day of the class, THIRTY (30) minutes prior to the start of class time, you’ll receive another email with the link to the livestream session. Please be sure to check your spam folder too. If you don’t receive the link, let us know and we’ll manually send it out to you.

Can I do both livestream and in-studio?

Dependent on the package you choose to purchase. If you choose one of our unlimited options, you’ll be able to toggle between in-studio and livestream classes if you wish. If you opt for a single class or class pack option, those will only be valid for in-studio classes.

What if I want livestream only? Do I get a discount?

We’ve created 2 special pricing options for those who only wish to attend livestream classes. Click on the “Pricing” menu at the top of this page to learn more.

What’s with the sales tax?

The state of Washington and the city of Spokane charge sales tax. We must pay that sales tax. The IRS says so.

Do you have a bathroom?

We do! There is a single-use bathroom available for changing or, you know, other bathroom needs. Unfortunately, we don’t have a shower though.

What COVID precautions are you taking?

We take our students’ health very seriously, and will be implementing procedures to keep everyone safe:
1) Attendees will be required to pre-book classes; drop-ins not welcome at this time.
2) Attendees will be required to enter the studio through the back door; the front door will remain locked.
3) Attendees will be required to hand sanitize upon entry, and self-check in via a provided tablet.
4) Class capacity will be no more than TEN (10) in order to appropriately distance, with the exception of special workshops.
5) Studio equipment (mats, towels, blocks, bolsters, blankets) available for use if necessary. Students are encouraged to bring their own equipment if they can.
6) If you’re feeling ill, we ask that you stay home and attend one of our livestream options.

What if I don’t have the equipment I need?

If you wish to purchase any equipment from our studio, we’ll make it happen. That way you can take it home and bring with you to class. We do currently offer use of our mats, blocks, and towels if needed. Don’t forget to bring some water!

Has the schedule changed?

A little bit! If you click on the “classes” tab at the top of the page, you’ll be able to see the current classes being offered, the days and times they’re being offered, and the instructor who teaches that class.

Is Kickboxing or GLOWGA coming back?

Soon! With COVID precautions being taken, we felt that kickboxing offered too-close quarters at this time. But as circumstances change, we’ll definitely be bringing it back. GLOWGA will be back in the fall when it gets dark enough to GLOW!

Why did you raise your prices?

The short answer? Because we had to have our doors closed for a year. Raising prices is never easy, but for the past 5 years we’ve been open, the only price increase we’ve had was in 2021.. If you’re experiencing a financial hardship that prevents you from joining, email us. We’ll discuss options and make sure you’re able to participate with us.

What is this new booking software?

We recently migrated our booking platform to MINDBODY. It’s a much more robust system, and we hope it to be much more user-friendly too. If you were a previous member, please note: NO STORED MEMBER INFORMATION HAS BEEN MIGRATED TO THE NEW SYSTEM. We did this in the interest of your privacy and protection of your information.

Soooo…how do I book a class?

If you have a current account with MINDBODY, all you need to do is find our studio and get started with the package you wish to purchase. If you don’t have an account, just click on the “New Client Registration” tab at the top of this page. Fill out a little info, and your account will be set up in no time. OR - download the MINDBODY app and do the same.

What if I’m in the middle of my membership?

There are a few of you that are currently in the middle of a quarterly or yearly membership - once your account is set up with MINDBODY, let us know and we will manually input the current expiration dates of your membership. Once that expires, you can choose how to renew.

How do I find your schedule?

Click on the “Schedule/Book” button at the top! Our schedule shows one week in advance, but you are welcome to book out as far as 30 days in the future. Our weekly schedule doesn’t change, so what you see from one week to the next will be the same.

Do you still offer auto-pay?

We want you to have the most flexibility and ownership over what you choose to pay for with your experience with us. So for now, we currently have ONE option for monthly auto-pay, and it’s only available to purchase here through the website. It is NOT AN OPTION on the MINDBODY app. The rest of the unlimited options will require you to to manually renew upon their expiration.